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Thesis Service Design

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Accessing Healthcare in the Women's Restroom: a user-experience, service design thesis project
Studying in the SID Master's programme at Laurea

However, it is recommended to hire an external consultant to moderate the workshops and to guide you through the process. Feel free to contact us. This toolkit is also used in one-day training sessions. The various techniques and tools proposed in the toolkit are explained and some touch and feel with some of the techniques is also possible. Please contact us if you are interested in hosting a dedicated training session for your company.

By signing up to our mailing list you will be notified by e-mail of our training sessions at Namahn in Brussels. This toolkit is an introduction to the methodology of service design. What is service design?

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Products are adhered to the package with glue so nothing falls out when you open it. Packages designed to be mailed away for lab tests turn inside out to become an overnight envelope. Many health situations women face involve a lot of time wasted spent waiting on others to provide a service.

Ironically, the technology used to diagnose and treat many infections is simple enough for a woman to do it herself. In research sessions, women expressed interest in kits to help them deal with urinary tract infections, yeast infections, sex, pregnancy and periods. Believe it or not, women can take urine, saliva, and even blood samples, swallow pills, and apply creams with the best of them.

Titles like "Yeast Beast" and "Piss Off" makes ladies smile when they're dealing with annoying health problems. Self-care kits are designed to be small enough to use in the bathroom stall. The flat interior is perfect for brief instructions like, "eat yogurt. The Lady Business vending machine is designed to help women cope with urgent situations - sudden symptoms, unexpected periods, and safe sex. Tucked into a discreet corner of the restrooom, Lady Business is there when you need it.

This will be the front face of my vending machine prototype. I have a triangular, wall-mounted design that is meant to hang in a private corner of the bathroom. Users can pay with a credit card or swipe a university ID.

Products are ordered via an alpha-numeric code on the right side, so their choice is less conspicuous to others. Trying different combinations of type helped me clarify the product package. I tried various combinations of Linotype Didot and Avenir to create the branding for Ladybusiness packaging. I experimented with different names for the couples STI test as well, to see if I could communicate that this is a home test for two. Couples STI test encourages two people to test at the same time to support eachother.

The kit would include a saliva test for HIV and urine tests for gonorrhea and chlamydia. Each person chooses blue or pink tests. The package turns inside out to become a prepaid overnight mailer. Couples can call for results using an ID and hear the results of their test by color, instead of by name.

Interesting perspective on my Lady Business project. I realized the bulk of my energy for Lady Business has focused on creating evidence: What does a woman need to take care of herself after unprotected sex? This kit includes several self-diagnostics tests and condoms for next time. New ideas include wall-mounted and walk-up designs. Walk up models focus on privacy, speed and convenience. Waist high screens or display cases could help conceal purchasing decisions.

Ladies need to be able to hide products after they buy them, especially if they don't have a purse.

What is service design?

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To make the service concept definition tangible and usable for the context of service design, I mapped service design tools to the characteristics of the service concept. These tools make up the service concept developed in the empirical part of the thesis.

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writing a dissertation on word Thesis Service Design essays students and social service dissertation service uk du. Stakeholder Engagement for Service Design is the title of the first Swedish PhD thesis in service design. In the dissertation defended last week at Linköping University, Fabian Segelström wanted to find out how service designers .

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